Here at Persix, we want you to always have any information that you need.  Our FAQ below should answer most of your questions, but if you need more assistance, please reach out to us.  You can contact us through the Blue Chat Button at the bottom of this page.

CUSTOMER

At Persix you can buy a wide range of products including home decor, music, books, clothing, jewelry, personal care, high-tech products, art, event tickets, and more.  You can buy downloadable products like art, e-books, and training classes.  You can buy the products from a product listing or through an auction.

You can also purchase subscriptions and memberships.

You can book / purchase services like rentals and appointments.

There are several ways to find the products that you want.

  1. Store:  If you know the store you want to purchase from, you can select their store from the drop-down menu under Store List.
  2. Categories:  You can browse the categories, accessing them from the Home, Store and Shop pages.
  3. Search:  On the mobile, you can use the Search Bar at the top of the Menu, or on your PC the Search Bar is at the top of every page.

A great deal of information is listed on the Product Detail page.

  • At the top of the page, you will find a short description and any options such as size and color.
  • There is more information on the Description and Additional Information tabs toward the bottom of the page.
  • There is also a Review tab where you can find the product reviews.

If you have additional questions, you can reach out to the store.  Check their Store Page to see the best way to reach them.

This is a tool that you can use to view product details side by side and determine which best suits your needs.  You can add as many products as you like, just by clicking on the Compare button for that product.

To add an item to your Wishlist, click on the Heart icon in the upper right of the product picture or on the Add to Wishlist link on the Product Detail page.

You can access your Wishlist by clicking on the link at the top of the page, or also through your My Account page.

You can create multiple wishlists, to better organize your items.  When you create a Wishlist, you can make it Private, Shared, or Public.  If you make it Shared, you can specify who can have access to it.  If it is Public, anyone can search and find it.  You can also share your Wishlist via Social Media or email.

When you are ready to purchase an item on your Wishlist, you can just click the Add to Cart button.

To learn about a store, go to its Store Page, where you can see its Average Review Rating, read more about it in the Store Description, and shop its products.

You can also look at its Shipping, and Returns and Refunds policies on its Product Detail pages.

Think of the Store List in the menu, as your Mall Directory where you can browse and select from all the stores on Persix.

There are several ways to find a store owner’s Store Page.

  1. Click on a store name from the Shop, Category, or Product Detail pages.
  2. Browse and select them from the Store List.
  3. Choose them from the Drop-down Menu under Store List.

No.  You can place an order as a guest.  We do request your email address, so we can communicate with you about your order, and the store owner can provide you with a copy of your invoice.

Having an account allows you to easily see and manage all your information, including subscriptions and memberships, orders, downloads, auctions, bookings, wishlists, reviews, and refunds.

You can also securely store your payment information to make future checkouts easier.  This information is not stored on Persix but instead is stored with the payment processing service.

There are no fees for customers to have an account on Persix or to shop on it.

it is very simple.  Click the Login / Registration Button on the top right of the website, and add your username, email address, and password.

We accept payment via VISA, Mastercard, American Express, Discover, PayPal, Pay Later, VENMO, Affirm, Afterpay, Klarna and WeChat.

Pay Later (PayPal), Affirm, Afterpay and Klarna are payment methods that allow you to pay in multiple payments, if you meet the criteria from these payment vendors.

Our mission is to provide you with real-time updates on the status and location of your package, from processing to shipping, right through to delivery. Simply go to the Track My Order page and enter your Order Number along with your Email to access detailed information!

Keep an eye on your inbox for important updates:

Watch for our emails, which will include an Order Invoice for the products being shipped together. You can click on the Order Number or Track links from that email to easily go to the Track My Order page and stay informed every step of the way until the shipment reaches your door.

Visit the Store Page to find that Store’s preferred communication method, for instance email or phone, and contact them.

Refer to the store owner’s Refund Policy to see if your item is eligible.  If so, go to the Order on your My Account page.  Find the item that you wish to have refunded and click the Ask for a Refund Button for that item. A window will open where you will be able to enter the number of items to be returned and the reason.  This request will come directly to the Persix Team.  We will work with you and the vendor to resolve the issue.  We will stay in contact with you, all along the way.

If you have questions or need support, we are glad to help you.  You can click the Blue Chat Button at the bottom of any page or go to the Contact Us Page and either:

  1. Send a message via the Send a Message Form.
  2. Send an email to contact@persix.com.

VENDOR

Go to the Home Page.  As you scroll down the page, you will find the Become a Vendor section.  There are two simple links first to Register and then to sign up for your Membership Subscription.

Please allow 24 hours for us to activate your Membership and set up your account. If you don’t see your Membership active within 24 hours, don’t hesitate to reach out to us via our convenient Blue Chat Button or by emailing us at admin@persix.com.

It is so quick and easy to create your store, that you can be ready to add and sell products by the end of the day!  Just go to My Store, and enter the information on these tabs:

  • Store Settings:  Enter some basic business information and pictures for your business
  • Payment Info:  Add your PayPal Address, so we can pay your commission
  • Shipping:  Add your Shipping Policies and set up your shipping 

To find My Store, go to the Vendor Menu under My Account and click on the Vendor’s Expanded DashboardMy Store is one of your Menu Items there.

Your Vendor’s Expanded Dashboard is a single integrated location from which to manage all your activities. You also have a Vendor Dashboard that provides detailed Reports and a list of your Commissions.

Select the Product Menu on the Vendor’s Expanded Dashboard.  Add your products individually with all their information.  You can also upload your products in bulk via a CSV (Comma Separated Value) File You can edit your products individually or with intuitive Bulk and Inline Edit capabilities.

You are free to use any marketing method you choose. But one of strong values of Persix is that it is an online mall that will attract many customers.  That customer base is further enhanced by our marketing, as well as the marketing of all the vendors in the mall.

You can set up your store’s shipping from within the My Shop of the Vendor’s Expanded Dashboard

Select Order on the Vendor’s Expanded Dashboard to view and manage all your orders easily.  You can export the orders as needed.  You can create a Customer Invoice with a single click and send it to the Customer via a premade email.  You can enter the Tracking Information that the system will then use to keep the customer informed of the delivery status for you.  You can even see your Commission Status for each order.

Select Reports on the Vendor Dashboard to view excellent Sales Reports with views for Date, Product, Category, and Customer Downloads.

Select Reports on the Vendor Dashboard to view Low and Out of Stock Reports.  In addition, select Stock Manager in Products to manage your inventory.

You may use whichever way you prefer to have your customer communicate with you, whether via email, text, phone or even mail.  Just list your information with your store description, so your customer knows how to reach you.

You can also update your orders with messages to the customer that will appear with their Orders in their My Account menu.

You are free to add staff to help you manage your store.  Within your My Store, there is a Staff tab.  Simply add the staff you desire and assign them the appropriate role for the tasks you will assign to them.

If you have questions about Persix or need assistance, feel free to contact us.   We are here to help you and ensure your store operates smoothly.  You can click the Blue Chat Button at the bottom of any page or go to the Contact Us Page and either:

  1. Send a message via the Send a Message Form.
  2. Send an email to contact@persix.com.